Complaints Policy

COMPLAINTS POLICY

 

At Target we take all complaints seriously.   If you would like to make a complaint then we would recommend you do so in writing but please get in touch with us by whatever method suits you best – post, phone or email.

If you wish to make a complaint then please contact:

The Compliance Officer

Target Fund Managers Ltd

Laurel House

Laurelhill Business Park

Stirling

FK7 9JQ

Tel: 01786 845912

Or email elizabeth@targetfundmanagers.com

 

There are risks associated with sending confidential information by email – so please be aware that, if you contact us this way, we may reply by post or phone.

Your complaint will be handled by our Compliance Officer, if you are not satisfied with their response the Financial Ombudsman Service may be able to help.

We will try and resolve your complaint as quickly as we can preferably within 48 hours.  At the latest we will acknowledge it within five working days.  Our aim is to put things right in our first response.  However, sometimes a longer investigation is needed.  In these cases, we will try and complete our review within four weeks.  If that is not possible we will explain why and let you know when you can expect to hear from us again.

We hope you are satisfied with our response.  If we do not hear from you within eight weeks, we will treat your complaint as settled and close our files.  Should you tell us later that you are still unhappy, we will review it again.

Subject to meeting certain criteria, you have the right to refer your complaint to the Financial Ombudsman Service Financial ombudsman or telephone 0800 023 4567 or

write to the Financial Ombudsman at Exchange Tower, Harbour Exchange, London, E14 9SR.

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