Complaints Policy
At Target we aim to provide the highest standard of service and every complaint is taken extremely seriously.
If you have an issue that has not been resolved by informal means, you may invoke our formal complaints procedure by contacting us.
We would prefer your complaint in writing so please email the particulars of your complaint along with your contact details to info@targetfundmanagers.com or write to us: The Risk & Compliance Officer, Target Fund Managers Limited, 1st Floor, Glendevon House, Castle Business Park, Stirling, FK9 4TZ.
If you are unable to provide written correspondence, please telephone the Risk & Compliance Officer on 01786 845912 to take matters forward.
You should provide us with as much detail as possible about the matter in question and the nature of your concerns.
How will my complaint be handled
- Acknowledgment: We will aim to acknowledge your complaint within two business days of receipt.
- Response: Our aim is to put things right within three business days.
- Further Investigation: If a longer investigation is required you will receive our full written response within eight weeks or if we need more time, we will contact you explaining why and when a final response can be expected.
We hope you are satisfied with our response, however, if you remain dissatisfied, you are entitled to refer the complaint to the Financial Ombudsman Service as set out below.
Financial Ombudsman Service
Telephone: 0800 023 4567
Email: business.support@financial-ombudsman.org.uk
https://www.financial-ombudsman.org.uk/contact-us
https://www.financial-ombudsman.org.uk/accessibility-services
May 2026